Troubleshooting
Page pattern: Symptom → Cause → Steps → when to contact support
Quick index
| Topic | Page |
|---|---|
| Login, 2FA, missing tenant | Login & access |
| Outlook / Entra / OAuth | Microsoft 365 |
| AADSTS error codes | AADSTS codes |
| API / WordPress proxy | API & WordPress |
| Receipts, quarter, XML | Taxes |
| Invoices, reconciliation | Sales & banking |
What to send to support
- Tenant number (
MND-…) - Company / business unit
- Time (UTC or CH)
- Full error text (incl. Request Id / Correlation Id for Microsoft)
- Environment: prod or dev
- No secrets in tickets