Login & access

Symptom: login fails / wrong password

Cause: Wrong credentials, expired account, typos.

Steps: Check email → reset password if available → private window → allow cookies.

Symptom: 2FA / Authenticator blocks

Cause: Wrong device clock, stale code.

Steps: Auto time → wait for new code → backup codes → ask admin for 2FA reset.

Symptom: empty cockpit / wrong tenant

Cause: Multiple tenants, cache.

Steps: Sign out/in → check tenant picker → hard reload → support with expected MND-….